Return Policy

Gibb Group Ltd aims to always provide high quality Goods that are fault free and undamaged. On occasion however, Goods may need to be returned. Returns are governed by our Terms and Conditions.

 

Goods which do not match those that you ordered?

Contact Us by phone or email within 14 calendar days to arrange collection and return. 

You will be given the option to have the Goods replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the Goods.

Replacements will be issued upon our receipt of the returned Goods.

We are fully responsible for paying shipment costs.

Goods must be returned in their original condition with all packaging and documentation. The packaging does not need to be unopened. Our courier will collect the Goods, please label the box with our return address with your original invoice/order number as a reference.

Return address

Returns Department
Gibb Group Ltd
c/o Gibb Safety & Survival
Brooklyn House
Gapton Hall Road
NR31 0NL

Refunds will be issued in 14 days and in any event no later than 30 calendar days after receipt of the returned Goods and will include standard delivery charges. We regret that additional costs such as express cannot be refunded.

 

Goods are damaged in transit?
If Goods are damaged in transit and the damage is apparent on delivery, you should sign any applicable delivery note to the effect that the Goods have been damaged and photograph the damage.

To return the damaged Goods, please contact Us within 14 calendar days to arrange collection and return. We are fully responsible for paying shipment costs. Our courier will collect the Goods, please label the box with our return address with your original invoice/order number as a reference.

You will be given the option to have the Goods replaced or to be refunded through the payment method used by you when purchasing the Goods.

Replacements will be issued upon our receipt of the returned Goods and sight of the damage along with photographs.

Refunds will be issued no later than 30 calendar days after receipt of the returned Goods and will include standard delivery charges. We regret that additional costs such as express delivery cannot be refunded.

 

Goods arrived faulty?
If any Goods you have purchased have faults when they are delivered to you, you should contact us within 14 calendar days to arrange collection and return. Our courier will collect the Goods, please label the box with our return address with your original invoice/order number as a reference.

You will be given the option to have the Goods replaced or to be refunded through the payment method used by you when purchasing the Goods. We are fully responsible for paying shipment costs.

Replacements will be issued upon our receipt of the returned Goods.

Refunds will be issued 14 days and in any event no later than 30 calendar days after receipt of the returned Goods and will include standard delivery charges. We regret that additional costs such as express delivery and gift-wrapping cannot be refunded.

 

Goods you have purchased develop faults?

Within 14 days
If any Goods you have purchased develop faults within 14 calendar days of delivery, you may be entitled to a replacement but not a refund. In order to arrange for such a replacement you should contact us within the 14 calendar day period to arrange collection and return.

We will assess the Goods and alleged faults upon receipt and if we conclude (at Our sole discretion, acting reasonably and in good faith) that the fault is not a result of mistreatment by you (deliberate, negligent or otherwise), We will issue replacement Goods at no additional cost to you.

Beyond 14 days
If any Goods develop faults beyond 14 calendar days from delivery but within their warranty period, you are entitled to a repair or replacement under the terms of that warranty. Gibb Group Ltd is not a party to such warranties and you must therefore contact the manufacturer of the Goods directly.

 

"cooling off” period

If you are a consumer based within the European Union, you have a statutory right to a "cooling off” period. This period begins once your order is complete and ends 14 calendar days after the Goods have been delivered to you.

If the Goods are delivered to you in instalments, the 14 calendar day period begins on the day that you receive the final instalment. If you change your mind about the goods within this period, please inform Us within 14 calendar days of receipt.

Goods must be returned to Us within 14 calendar days of the day on which you inform Us that you wish to return the Goods. You are responsible for paying return shipment costs if Goods are returned for this reason. Refunds will be issued 7 days and in any event no later than 14 calendar days after you inform Us that you wish to cancel under this provision and will include standard delivery charges. We regret that additional costs such as express delivery cannot be refunded.

Gibb Group Ltd may not be able to accept returns under the cooling off period of the following types of Goods and/or taking into account the following circumstances:

14.7.1 Goods made to your specifications or that have been personalised;

14.7.2 Goods which are liable to deteriorate or expire rapidly;

14.7.3 Goods which are sealed for health or hygiene reasons that have been unsealed after delivery;

14.7.4 Goods which are, after delivery, according to their nature, inseparably mixed with other items;

14.7.5 Goods consisting of audio or video recordings or computer software (including games) in sealed packaging where the seal has been broken after delivery.

14.7.6 Any use or enjoyment that you may have already had out of the Goods beyond handling them to the extent necessary to establish the nature, characteristics and functioning of them (such as you would, for example, handle a display item in a shop). Please note that opening packaging does not prevent you from returning Goods unless the Goods fall under sub-Clauses 15.7.3 or 15.7.5 and in any event does not include the opening of delivery packaging, only the packaging of the product itself.


Return to:
Returns Department
Gibb Group Ltd
c/o Gibb Safety & Survival
Brooklyn House
Gapton Hall Road
NR31 0NL